About Us Product Info  |  Order Info  |  FAQs  |  Contact Us
 
Main | Order Information

Order Information

How to Order  
Brass Reminders offers you 3 convenient ways to order.
1. Safe, secure online ordering 24 hours a day at Brassreminders.com/gifts
2. Call us toll-free (888) 272-7773 Monday - Friday, 8 AM - 6 PM, Eastern Standard Time.
3. Fax your order to us at  (859) 887-5394
4. Mail your order to: Brass Reminders Co., Inc., P.O. Box 160, Keene , KY 40339
* You will receive an e-mail confirmation of your order if you order on-line and provide an e-mail address. Confirmations are not sent for orders placed by phone, mail, or fax.

 

Payment Methods
Brass Reminders gladly accepts Visa, MasterCard, Discover, American Express and Diners Club credit and debit cards online or over the phone.

To pay by check or money order, mail check and order to the address above. Note we may convert your check into an electronic debit. A $35 service charge is added to any check or money order returned to us from the bank for any reason.

Sorry, we do not accept COD orders.

Tip: An easy way to write the order is to enter it online and then print your shopping cart. Mail this along with your check or money order and you can be sure we have all the size and design information we need. You can click “empty shopping cart” after you have printed the page.

 

Shipping
All orders ship by USPS priority mail or United Parcel Service. Most orders ship in about two weeks from the Lexington , KY area. Please allow 3-6 days time in transit after shipping to receive your order. You will receive an e-mail with tracking information after your order has been shipped if you have provided us with an e-mail address. Shipping charges are based on quantity of items purchased. Note memorial decals sold in packs and wedding toasting flutes sold in sets count as 1 item in determining shipping costs.

 

Discounts
We offer quantity discounts based upon the number of items you buy for shipment to one address at one time. These discounts are automatically applied in your shopping cart. Please note that wristbands and decals DO NOT count toward discounts.

 

Return Policy
Apparel items for featured names may be returned for exchange or refund within 30 days, provided they have not been worn, washed, or altered, and have the original tag attached. Returns without the original tag, or if the tag has been removed and re-attached will NOT be credited.

Apparel items for custom names are not returnable unless defective or mis-shipped. All claims for defective items, mis-shipments or shortages MUST be made within 14 days of receipt of product.

Gift items that have been personalized are not returnable unless defective. All claims for defective items, mis-shipments, or shortages MUST be made within 14 days of receipt of product. Claims for products damaged in shipment MUST be received within 7 days. You must retain the shipping carton for any item damaged in shipment. UPS will not issue damage credit without the original shipping carton.