How do I place an order?
Brass Reminders offers you 3 convenient ways to order.
1. Call us toll-free (888) 272-7773 Monday through Friday, 8am - 5pm EST.
2. Fax your order to us at (859) 887-5394
3. Mail your order to: Brass Reminders Co., Inc., P.O. Box 160, Keene, KY 40339
Are the decals online?
Brass Reminders does not publish our decals online to prevent duplications of our designs. To view our designs there is a list of tradeshow dates that you can come see us at on the decal page! Also you can call into the office and we can have a local sales rep come visit your company!
What payment methods does Brass Reminders accept?
Brass Reminders gladly accepts Visa, MasterCard, Discover, American Express and Diners Club credit and debit cards online or over the phone.
To pay by check or money order, mail check and order to the address above. Note that we may convert your check into an electronic debit. A $35 service charge is added to any check or money order returned to us from the bank for any reason.
Sorry, we do not accept COD orders.
How will my order be shipped?
All orders ship by USPS priority mail or United Parcel Service. Most orders ship in about two weeks from the Lexington, KY area. Please allow 3-6 days time in transit after shipping to receive your order. Shipping charges are based on quantity/weight of items purchased. Note that items sold in bulk will count as 1 item in determining shipping costs.
Are there any discounts for buying in quantity?
We offer quantity discounts based upon the number of items you buy for shipment to one address at one time. These discounts are automatically applied in your shopping cart. Please note that wristbands and decals do not count toward discounts.
What is your return policy?
Items that have been personalized are not returnable unless defective. All claims for defective items, mis-shipments, or shortages must be made within 14 days of receipt of product. Claims for products damaged in shipment must be received within 7 days. You must retain the shipping carton for any item damaged in shipment. UPS will not issue damage credit without the original shipping carton.